Service and Support

AddspeX |Service

Our Service & Support team consists of factory-trained, versatile engineers located throughout The Netherlands and Belgium. Their main focus is preventive maintenance, troubleshooting and repair.
For most instruments, we recommend an annual Preventive Maintenance, which can be part of a Service & Maintenance contract for your convenience.

A contract will have the following benefits:

  • 1 Preventive Maintenance visit per year
  • Notification when Preventive Maintenance is due
  • Remote response (by phone or TeamViewer) within 1 working day
  • Location response (Service-Engineer on-site) within 3 working days
  • Free remote support by phone or TeamViewer
  • Priority support in the event of failures/repairs

  • If required, we can offer tailor-made contracts with e.g. shorter response times or additional maintenance visits.

    Support and training

    After delivery and installation of an instrument, we can provide training at different levels. We believe that skilled, self-sufficient people produce the best results. That’s why we focus on training and sharing knowledge, rather than creating “Black Boxes”.

  • Introduction/Theory Basic principles of the technology
  • Operator training: Basic training for routine measurements
  • Advanced training: Focused on advanced features and method development
  • Applications support: In-depth assistance in developing and optimizing methods and/or calibrations
  • Refresh training courses: Extend knowledge or train new staff members